Refund Policy

Refund eligibility depends upon the type of program purchased, whether the program has commenced, whether online course access has been provided, and the circumstances surrounding the refund request.

Submitting a refund request does not automatically guarantee eligibility for a refund.

Where a refund is approved, UNIT 21 GROUP will initiate the refund to the original payment method within 5–7 business days from the date of approval.

After the refund has been initiated, additional processing time may be required by the customer's bank, card issuer, or payment service provider before the amount appears in the customer's account.

A customer may request cancellation and a refund before access to the purchased online course has been provided or activated.

Once course access, digital learning materials, downloadable content, or substantial course content has been provided or accessed, the purchase will generally be considered consumed and will normally be non-refundable, except where:

1. The customer was charged incorrectly;

2. Duplicate payment occurred;

3. Course access cannot be provided due to a technical problem attributable to UNIT 21 GROUP

4. UNIT 21 GROUP cancels or permanently discontinues the purchased course before meaningful access has been provided; or

5. A refund is otherwise required by applicable law.

Unless different conditions are clearly stated on the particular course page or enrollment agreement:

More than 14 calendar days before the scheduled course start date: The participant may request cancellation and a refund of the eligible course fee, less any clearly disclosed non-refundable administrative, booking, third-party, or payment processing costs already incurred.

Between 7 and 14 calendar days before the course start date: UNIT 21 GROUP may offer a course transfer, rescheduling, credit, or partial refund depending upon costs already committed for the participant.

Less than 7 calendar days before the course start date: Course fees will normally be non-refundable because training, instructor, venue, accommodation, equipment, administration, and other program arrangements may already have been committed.

Where a particular program has different cancellation conditions, those conditions will be clearly disclosed before purchase and will apply to that program.

A refund may not be available for:

1. A completed course or service;

2. Online course content already substantially accessed or consumed;

3. Failure to attend a confirmed program without prior cancellation;

4. Removal from a program for serious misconduct or safety violations;

5. Certificates already issued after successful completion;

6. Third-party costs already incurred specifically for the participant where those costs are non-recoverable;

7. Visa, airfare, travel, insurance, or personal expenses paid by the student to third parties; or

8. Services specifically identified as non-refundable before payment, subject to applicable law.

If UNIT 21 GROUP cancels a program and cannot provide a reasonable alternative date, transfer, or equivalent program, eligible course fees paid directly to UNIT 21 GROUP for the cancelled service will be refunded.

UNIT 21 GROUP is not responsible for independently purchased airline tickets, visas, hotels, insurance, transportation, or other third-party expenses unless specifically agreed in writing.

If you believe that you were charged twice or charged an incorrect amount, contact us with the payment details.

Once verified, an eligible duplicate or incorrect payment will be refunded to the original payment method.

Refund requests should be submitted to:

Email: info@unit21group.com

Please include:

1. Student's full name;

2. Registered email address;

3. Course or program name;

4. Order/payment/reference number;

5. Date of payment; and

6. Reason for the refund request.

We may request additional information where reasonably necessary to identify and verify the transaction.

Approved refunds will ordinarily be initiated to the original payment method within 5–7 business days after approval.

Actual credit to the customer's account may take additional time depending upon the customer's bank, card issuer, international banking system, or payment service provider.

International transactions may also be affected by currency conversion, intermediary bank charges, and exchange-rate differences. UNIT 21 GROUP cannot guarantee that the amount received after currency conversion will exactly equal the customer's original local-currency debit where conversion was performed by a financial institution.

This Cancellation Policy applies to services purchased from Unit 21 Tactical Group Private Limited, operating under the business/brand name UNIT 21 GROUP.

Customers wishing to cancel a registration should contact UNIT 21 GROUP as soon as possible.

Cancellation requests must be sent to:

Email: info@unit21group.com

Please provide:

1. Student's full name;

2. Registered email address;

3. Course/program name;

4. Order or payment reference;

5. Scheduled course date, if applicable; and

6. Reason for cancellation.

The date on which we receive the cancellation request will normally be treated as the cancellation date.

An online course may be cancelled before course access has been activated or provided.

Once substantial digital course access or course material has been provided or accessed, cancellation will ordinarily not result in a refund, subject to applicable law and the UNIT 21 GROUP Refund Policy.

Unless a different cancellation schedule is expressly stated for a particular program:

1. More than 14 days before the course: cancellation may qualify for a refund under our refund policy.

2. 7–14 days before the course: transfer, rescheduling, credit, or partial refund may be offered depending on committed costs.

3. Less than 7 days before the course: fees will ordinarily be nonrefundable.

4. Failure to attend without cancellation will ordinarily be treated as a no-show, and the course fee will be non-refundable.

Where operationally possible, UNIT 21 GROUP may allow a participant to transfer registration to another available course date instead of cancelling.

Any transfer is subject to:

1. Availability;

2. Program eligibility requirements:

3. Applicable price differences; and

4. Costs already incurred in relation to the original booking.

A transfer is not guaranteed unless confirmed by UNIT 21 GROUP.

International students are responsible for applying for the appropriate visa and fulfilling applicable immigration and travel requirements.

Visa refusal does not automatically guarantee a refund.

Where a participant cannot attend because of a documented visa refusal and contacts UNIT 21 GROUP before the applicable cancellation deadline, UNIT 21 GROUP may consider rescheduling, credit, transfer, or refund eligibility according to the applicable program terms and costs already incurred.

UNIT 21 GROUP may cancel, postpone, relocate, or reschedule a program due to instructor availability, insufficient enrollment, venue issues, safety considerations, government restrictions, regulatory requirements, force majeure, or other circumstances reasonably affecting program delivery.

Where UNIT 21 GROUP permanently cancels a program and no suitable alternative is provided, eligible course fees paid directly to UNIT 21 GROUP will be refunded according to our Refund Policy.

Where cancellation qualifies for a refund, the refund will be handled according to the UNIT 21 GROUP Refund Policy.

Approved refunds will ordinarily be initiated to the original payment method within 5–7 business days after approval.

Additional time may be required by the customer's bank, card issuer, or payment provider for the amount to appear in the customer's account.

For cancellation assistance:

Unit 21 Tactical Group Private Limited (UNIT 21 GROUP)

Office Address - H.No. 8-2-644/1/205, F205, Hiline Complex, Road No. 12, Banjara Hills, Khairatabad, Hyderabad, Telangana – 500034, India. Email: info@unit21group.com

Privacy/Support Email: info@unit21group.com

Phone: +919154985958

Website: www.unit21group.com